VIDEO: AC Fails On Air India Delhi-Patna Flight; Passengers Seen Sweating Heavily Amid Heatwave

New Delhi, May 18: In a shocking incident, a video has surfaced on social media in which a passenger in the Air India flight is complaining of the non-functioning of the air conditioning inside the flight on Sunday afternoon. The passenger is seen in the video sweating heavily claiming that they are sitting inside the flight for over an hour without AC amid the extreme heat. The video of the customer was shared by a journalist online and the video is going viral on social media. Air India responded to the video assuring that the matter will be thoroughly reviewed.

The viral video from inside the Air India's Delhi-Patna flight shows the passengers struggling without the AC and sweating heavily. They are seen using their boarding passes, books and whatever they could find as a fan to get respite from the extreme heat inside the flight.

ये एयर इंडिया की दिल्ली पटना फ्लाइट है।बताने की ज़रूरत नहीं,सिर्फ़ इनको देखिए और सुनिए।लिखने का कोई असर होगा इसकी उम्मीद नहीं है।अभी 10 दिन पहले पटना दिल्ली फ्लाइट का भी ऐसा ही हाल था।तब भी लिख कर ध्यान आकृष्ट करने की कोशिश की थी।@airindia @RamMNK pic.twitter.com/Lu1fGUQYqj

— Sukesh Ranjan (@RanjanSukesh) May 18, 2025

In the video, one of the passengers can be seen recording himself while sweating. He claimed that the air conditioning was not working and that they had been sitting inside the flight for more than an hour. He also said that children and other passengers were facing serious issues and there was no staff attending to them.

The incident has raised serious concerns on the airlines for their irresponsible behaviour against the customers. The airlines should have checked for any faults in the flight before boarding the passengers. The incident occurred when the country is facing intense heatwaves.

Dear Mr. Ranjan, thank you for bringing this to our attention. Please be assured that we highly value the comfort and safety of our customers, and this matter will be thoroughly reviewed. Additionally, our team has been notified to provide any necessary assistance.

— Air India (@airindia) May 18, 2025

A journalist shared the video online, saying, "Ye Air India ki Delhi-Patna flight hai. Batane ki zarurat nahi, sirf inko dekhiye aur suniye. Likhne ka koi asar hoga iski umeed nahi hai. Abhi 10 din pehle Patna-Delhi flight ka bhi aisa hi haal tha. Tab bhi likh kar dhyaan aakrshit karne ki koshish ki thi." (This is Air India’s Delhi-Patna flight. There’s no need to explain, just look at them and listen. There’s little hope that writing about it will have any effect. Just 10 days ago, the condition on the Patna-Delhi flight was the same. Even then, I tried to draw attention by writing about it.)

The incident has sparked criticism of the airline’s preparedness, especially during such high temperatures. Many believe that the airline should have checked the AC system before allowing passengers to board.

Air India responded to the viral video by saying, "Dear Mr. Ranjan, thank you for bringing this to our attention. Please be assured that we highly value the comfort and safety of our customers, and this matter will be thoroughly reviewed. Additionally, our team has been notified to provide any necessary assistance."